FAQs - Audit My IT UK - Audit MY IT

Question 1

How long does it take to do an audit on my IT invoice or quotation?

Accepted Answer

We aim to deliver the report within 72 hours, how long is a piece of string, is the question that comes to mind. It depends on the type and nature of Audit involved, number of auditors and the variables to that audit. However, we continually learn to better and streamline our practice, processes and procedures, to make it as fast as possible, ensuring you can easily be kept Up-to-date. We are always here to chat with you should you have questions.

Question 2

Do you provide IT Support?

Accepted Answer

No, sorry, we are an independent auditing service only.

Question 3

Is your service discreet?

Accepted Answer

Absolutely, check our terms and privacy promise.

Question 4

How long does an IT project audit take?

Accepted Answer

This depends on the size and value of the project. Projects at tens of thousands are pretty quick, however at hundreds of thousands or millions, time will be extended.

Question 5

Do you have a privacy policy?

Accepted Answer

Yes, we certainly do, please check here for our privacy policy, our privacy promise is also included.

Question 6

How can this help me reduce my IT bills?

Accepted Answer

It's about arming you with the information you need from an independent source. If this information has a quick turnaround time and the author is available for follow-up questions, then reducing your IT bills will be only 1 of several benefits.

Question 7

What payment methods can I use to pay for the audit?

Accepted Answer

For speed, a bank transfer or card payment, these are processed to our queue same day for quick turnaround. We can however offer you invoicing, PO requests or direct debit, these delay the report from getting to our processing queue for about 48–72 hours.

Question 8

What measures do you take to protect the confidentiality of our sensitive data during the audit?

Accepted Answer

Privacy and confidentiality are the cornerstone to any good relationship. Though you are working with an advocacy for privacy, security and confidentiality, we are happy to sign an NDA to bolster your confidence in our relationship.

Question 9

Are the auditors involved in the process experienced professionals?

Accepted Answer

Yes, all our auditors have years of experience in various fields of profession. This will be evident in our reports.

Question 10

What post-audit support do you provide to help us effectively implement the proposed improvements?

Accepted Answer

There are options to have both reviews and consultations of our reports, this service is very flexible and at its core is to support our clients with an independent source of information.

Question 11

What can we do if we are not satisfied with the results of our audit?

Accepted Answer

First, chat with the consultant, they are trained to evaluate and support our clients. If you don’t get the resolution you’re seeking, simply open a complaint. Please put an email to us clearly stating why you are not happy so we can help address your complaint. We have a complaint's procedure, which can be found here https://auditmyit.ie/en-ie/legal/complaints-audit-ireland-eu. If you have any questions regarding this, please open a chat.

Question 12

Is it possible to purchase multiple audits at once?

Accepted Answer

No, not at present however if you have some custom requirements feel free to open a chat.

Question 13

Can you assist us in identifying the ideal solution for our IT challenges?

Accepted Answer

In the IT sector, there are several ways to get the same end result, as well as what is ideal today doesn’t mean it will be ideal tomorrow. The problem is, most solutions aren’t suitable to everyone. Solutions from an independent point of view often carry a lot of weight.

Question 14

What can we expect after purchasing an audit plan?

Accepted Answer

Once an Audit is purchased, A consultant is assigned to the request. The process of auditing the invoice is aimed at about 72 hours to complete, but it depends on the type and nature of Audit involved, number of auditors and the variables to that audit. . You will then receive an email and live link to your report. We are available to answer any questions or concerns after you have received your report.

Question 15

Is it safe to entrust all of our data to an external 3rd party company?

Accepted Answer

Why not, the overwhelming majority of business and organizations do this with several providers, who all change their terms and conditions without notice or agreement. You would need a legal department to keep up with all the changes, never mind the core of the agreements. We are however advocates for privacy & confidentiality, it’s something we take very seriously and expect the same from any 3rd party we work with. How many of these other 3rd party providers are happy to sign an NDA?

Question 16

What steps can we take to lower our IT expenses?

Accepted Answer

It will always start at getting independent advice, we suggest you get an audit started to get the ball rolling in this area.

Question 17

Do you only Audit companies in the EU and UK?

Accepted Answer

Yes, ideally however for single entities we have created reports for entities with multinational and multi languages. If you have a complex query, kindly ask our chat team for specific help.

Question 18

We are interested in a free consultation, how can I get one?

Accepted Answer

Simply book one on our site, choose free Audit Consultation. We suggest you read our article on how to get the best out of your free consultation.

Question 19

How can we be confident that your IT Invoice Audit service will yield cost savings for our organization?

Accepted Answer

You can’t, however if you’re here you have at the minimum a suspicion that things aren’t right. Our service will at the minimum validate this thought process.

Question 20

Which discrepancies or inefficiencies are most frequently detected during an IT Invoice Audit?

Accepted Answer

Our service reveals many inefficiencies and discrepancies, there isn’t one that stands out. This service is based on our client's unique requirements, so the results are themselves unique.

Question 21

In what ways can your audit service assist in optimizing our IT budget and resource allocation?

Accepted Answer

Once you have independent information, you can choose the better path, without independent information this path is often murky.

Question 22

Can you audit our existing IT infrastructure, or is your service exclusively for invoices?

Accepted Answer

We have all manner of audits available, if you need something in particular, feel free to open a chat.

Question 23

How can we be sure that we are receiving value for our investment?

Accepted Answer

That all depends, and is probably outside the scope of a reasonable FAQ section. If you can explain more to our team on chat, they will surely point you in the right direction.

Question 24

How much time does a free consultation generally take?

Accepted Answer

This is a time limited exercise, we tend to limit these as demand is much greater than we can supply, ideally 10 to 15 mins is all that can be fair, we suggest you read our article HERE on how to get the best from your free consultation.

Question 25

Can you offer additional information if we are unable to comprehend the audit results?

Accepted Answer

Yes, we offer additional support simply request a meeting or ask any question you might have, the consultant will have no problem assisting you.

Question 26

What is the typical duration of the IT Invoice Audit process?

Accepted Answer

We aim to deliver the report within 72 hours, however long is a piece of string, is the question that comes to mind, when trying to answer this question? It depends on the type and nature of Audit involved, number of auditors and the variables to that audit. However, we have streamlined the process of our IT Invoice Audits, to make it as fast as possible, ensuring you can easily be kept uptodate. We are always here to chat with you should you have questions.

Question 27

Can you do full business audits or is this only for IT invoices and quotations only?

Accepted Answer

We do both, the invoice and quotations are a fast and cheap way to get the support you need to better understand costs from an industry-wide perspective

Question 28

If I am being overcharged for something, do you offer cost recovery?

Accepted Answer

No, sorry, but our reports can be used to help understand what costs are possibly recoverable, and it can support the recovery company. Cost recovery is more in the legal arena, but we can support their queries.

Question 29

If I am being overcharged for my quotation, will you provide an alternative?

Accepted Answer

No, sorry, we are an independent auditing service only.

Question 30

If I still do not understand the audit results, will you provide additional information?

Accepted Answer

Yes, a meeting can be organized with our consultant, we encourage our clients to ask questions, the idea of an auditing service is to get you all the information you need in an independent manner.

Question 31

What happens after I buy an audit?

Accepted Answer

We review your invoice or quotation and issue you with a report. You can then request a consultation meeting or ask any questions that you might require. We are here to help, and our goal is to support you in better understanding the IT around you.

Question 32

In what format will I receive my IT audit?

Accepted Answer

Via email and the report will be in PDF or a link to a live document.

Question 33

Is the audit you performed legally valid?

Accepted Answer

Yes, depending on the service we sight references, and every auditor is highly experienced.

Question 34

Can you clarify the extent of your IT Invoice Audit service and the aspects it encompasses?

Accepted Answer

Sure, our auditors look at your Quotation or Invoice and advise you on aspects from costs to standard practices. We also give you an opinion based on what we already understand about the industry.

Question 35

Can you tailor your IT Invoice Audit service to meet our organization's unique needs and industry?

Accepted Answer

Yes, we can, there are custom options available for your organization.

Question 36

Will you suggest an alternative if our invoice appears to include overcharges?

Accepted Answer

We are independent, what we can do is suggest a cost that would be more in line with normal industry costing.

Question 37

What is an IT project audit?

Accepted Answer

So, you have a project in planning, commissioning or completion, and you would like this project audited by an independent source, if so, this is for you. A normal practice is 3 quotes, however the reality is nothing would get done in any reasonable timeframe waiting on 3 quotes. It’s not effective or an efficient use of company time or budget allocations. We created a blog post about this, feel free to read more about HERE

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